Frequently Asked Questions (F.A.Q.)
Everything you need to know, so you can order like a pro!
How do I get Café BonApp 2.0?
Café BonApp 2.0 is available for download wherever you get your mobile apps, including the Apple App Store or Google Play site.
How do I connect to my campus?
When you open the app for the first time you will be prompted to enter an access code, type EA1234 to connect to our campus.
Do I have to enter the access code, e-mail address, and verification code each time I want to use the app?
No, the app will remember all this information as long as you remain logged in. However, you may be prompted to log back in if it times out.
What happens if I miss picking up my order within the specified window of time?
To help us minimize waste, we request that you make every attempt to pick-up during your scheduled time. Your order will be held till the end of the meal period.
How far in advance can I book my slot and place my order?
As of now, we are only taking same day orders.
I like my food and drink prepared a certain way, can I modify menu items or provide specific instructions through the app?
Yes! There are options to customize your order.
Where do I pick up my order?
We have a pick up station shelf in the Commons Café. Any orders from Revive will be picked up at the front counter.
I have a problem with my order or the app, how do I get help?
Within the app there is an “Account” button, click that and you can submit your issue using the “Support” function.
Do I have to use Café BonApp 2.0 to order from the cafe?
No! You are welcome to join us in the Café or at Revive to order.
I need a receipt for my purchase, does the app provide one?
Yes, in the orders section, completed orders will have a receipt option.
I have additional questions not answered here, who can I talk to?
Please contact Ariana Tanimura at atanimura@contractor.ea.com